Refund Policy
Effective date: October 9, 2026
Overview
This Refund Policy explains when a purchase on AI Bulin 47 can be refunded, when it cannot, and what happens to credits when a render fails. It forms part of our Terms of Service.
AI Bulin 47 sells credits in one-time packs, and credits are usable the moment they land in your balance.
Failed renders are not a refund case
If a render fails at the model provider, the credits held for it are released back to your balance automatically. Nothing is charged, and you do not need to contact us.
You only need this policy for money you have paid us, not for credits a failed render did not consume.
Credit packs
Credit packs are not refundable. They are a final sale: the credits are spendable in full the moment the purchase completes, and they stay valid for 365 days.
Buy the smallest pack first if you are unsure.
Promotional credits
Credits granted as a promotion have no cash value, are not refundable, and cannot be exchanged for cash or for paid credits. We may revoke them where we detect duplicate accounts, automated sign-ups or other abuse.
Accounts terminated for a policy breach
If we terminate an account for a breach of our Terms of Service, the remaining credits on it are forfeited and payments are not refunded.
How to request a refund
- Email [email protected] from the address on your account, or from the address you paid with if you bought without signing in.
- Include the date of the charge, the amount, and the receipt or order number if you have it.
- Tell us briefly why you are asking.
We reply to refund requests within 3 business days. Approved refunds are returned to the original payment method and typically appear within 5–10 business days, depending on your bank.
Orders paid through Waffo are sold by our online reseller Waffo.com Limited, the Merchant of Record for those orders, which handles order-related inquiries and returns for them; an approved refund on such an order is returned through Waffo.
An approved refund may be reduced by a processing fee of up to 6% of the original payment, covering the payment-processor fee we do not get back on a refunded charge.
When a payment is refunded, the credits it bought are removed from your balance.
Chargebacks
If you dispute a charge with your bank instead of contacting us, we suspend the account while the dispute runs. Please write to [email protected] first — a refund we approve directly is faster than a chargeback, and it keeps your account open.
Statutory rights
Nothing in this policy limits rights you have under the consumer law that applies to you. If that law gives you a stronger right than this policy does, that law wins.
Changes to this policy
We may update this Refund Policy. The effective date at the top of this page shows when the current version took effect, and the version in force when you paid is the one that governs that payment.